Service Approach

We believe in providing a high, quality service and therefore, we place great value on a personal approach and provide direct access to our key lawyers and Principal, Bronwyn Smith.

We are passionate about client satisfaction and strive to ensure our clients' expectations are met.

We have systems in place that offer our clients optimum flexibility, for example:

The Smith Partners Lawyers Client Lounge

This facility gives you full control and knowledge of all your legal matters - 24 hours a day, 7 days a week. The service provides you access to:

* Case reports
* Court documents; Advices
* The status of a matter
* Information on the staff working on your case, including contact details

To provide you with the most efficient and flexible service delivery possible, we use an innovative online file review system that gives you access to the workflow and status on any of your files at any time.

When new developments on a file occur, you will receive an immediate email notification. From here you can log onto the site and check on the latest updates.

To allow for secure online access, you will receive a security password at no capital cost to you.